Barry Cooper, President, CX Division, NICE . getty The C-suite and board members have issued a mandate: AI must deliver tangible results. After years of hype, AI and automation have become dominant forces across industries, promising to revolutionize business operations. However, to truly unlock their potential, businesses must establish the right foundation and infrastructure. A unified AI platform is essential to drive meaningful outcomes, ensuring seamless integration and optimal performance across AI and automation technologies. What Is A Frankenstack? And Why Is It Plaguing The C-Suite? Enterprise technology has evolved through distinct phases—from voice-based customer interactions to digital channels like email and chat—and then to the cloud for scalability. Today, AI and automation are reshaping business operations, driving efficiency and intelligence at an unprecedented scale. However, many businesses have […]
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