karetoria/Getty Images Summary. AI systems have come far in recognizing and responding to emotional cues, offering messages that provide emotional support and insights. However, AI lacks authentic human understanding and self-reflection. Employed the wrong way, it can lead to … Post Over the past few years, AI has made significant strides in mimicking human empathy. AI systems, through natural language processing and machine learning, can recognize and respond to emotional cues, simulate empathy, and even predict human emotional responses with increasing accuracy. In a new study, published in the Proceedings of the National Academy of Sciences , researchers found that AI-generated messages made recipients feel more heard than human-generated messages by offering emotional support while avoiding excessive practical suggestions. Readers Also Viewed These Items HBR’s 10 Must Reads on […]
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