Tech officials at the National Oceanic and Atmospheric Administration (NOAA), the Export-Import Bank of the United States, and the Administrative Office of U.S. Courts said on Feb. 13 that AI integration throughout the Federal workforce should start with a focus on automating any processes involving words, images, numbers, and sounds – or a “WINS” – approach. Landon Shaw, senior enterprise architect in the Enterprise Operations Center in the Administrative Office of the U.S. Courts, said at ATARC’s Public Sector AI Summit that agencies should consider the WINS model to integrate AI for customer service, marketing, sales, research and development, and coding. That approach, he said, beats “just saying that we’re going to replace some business process with a program that is just going to rinse and repeat,” and will […]
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