Why AI Customer Support Will Be Key to E-Commerce Success in 2025 Ayyan Techsys · Follow 3 min read · Just now The Growing E-commerce Landscape and the Importance of AI Customer Support in 2025 The e-commerce industry is booming, currently valued at $6.3 trillion and expected to reach $8 trillion by 2027. As more brands enter the market, consumers have higher expectations. Quality products are no longer enough; they want fast, reliable, and empathetic support throughout their shopping journey. This article highlights why top-tier customer support will be essential for e-commerce success in 2025 and beyond. Changing Customer Expectations in 2025 With e-commerce’s rapid expansion, customer expectations are shifting. Here’s what modern consumers demand from online brands: Omnichannel Accessibility Customers want seamless support across multiple channels — live […]
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