10 Features of AI Chatbot Service Desk That You Should Look For

10 Features of AI Chatbot Service Desk That You Should Look For SwiftSupport.ai · Follow 4 min read · Just now — Running a business means dealing with a lot of customer questions, and sometimes, it can feel like there’s never enough time in the day to respond to them all. A chatbot service desk can help with that, automating support so your team isn’t bogged down with repetitive tasks. Let’s take a look at a real-world example. Fujitsu published an article , where they interviewed the LCM service team about their AI chatbot service desk. Their staff member, Sekine, reported how the chatbot simplified operations at their store. Tasks like transferring point cards-previously a heavy burden on staff due to defects or lost cards-are now handled effortlessly through […]

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