The Evolution of CRM: How AI Agents Are Revolutionizing Customer Relationships Alex Fuentes · Follow 4 min read · 1 hour ago — AI Agent — Revolutionizing Customer Relationships In the ever-evolving landscape of business technology, we’re witnessing a transformative moment in how companies manage their customer relationships. The traditional CRM systems that have been the backbone of sales and marketing operations for decades are facing a revolutionary challenge from AI-powered solutions. Let’s explore this shift and its implications for the future of customer relationship management. The Journey from Paper to Digital The history of customer relationship management is as old as commerce itself. From prehistoric traders keeping track of their customers on clay tablets to the Mad Men era’s Rolodex systems, businesses have always needed ways to record […]
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