The Rise of Chatbots: How AI is Transforming Customer Service Lok · Follow 2 min read · Just now — In recent years, chatbots have become an integral part of customer service, revolutionizing the way businesses interact with their clients. Powered by Artificial Intelligence (AI), these virtual assistants offer convenience, efficiency, and scalability, making them indispensable in today’s digital age. Understanding Chatbots A chatbot is an AI-powered software application designed to simulate human conversation. It interacts with users via text or voice, responding to queries, providing information, or executing tasks. Chatbots are primarily classified into two types: Rule-Based Chatbots: Operate on pre-defined scripts and workflows. AI-Powered Chatbots: Leverage machine learning and natural language processing (NLP) to understand and respond more effectively. Why Are Chatbots Transforming Customer Service? 24/7 Availability: […]
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