2025 prediction: The Year of Experience and Integration in AI Ruben D. Galvan · Follow Published in Ruben’s Favorites · 3 min read · 1 hour ago The rapid evolution of AI over the last few years has been extraordinary. As we stand at the dawn of 2025, it’s clear this year will be defined not by the question of “what can AI do?” but “how can we have an elevated customer experience that leverages AI?” A Look Back at the Timeline In 2022, the world was introduced to groundbreaking generative AI models like ChatGPT, which opened our eyes to the potential of conversational AI. This set the stage for 2023, a year dominated by the launch of various large language models (LLMs) and proofs of concept. Notable launches […]
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