Journey to Multi-Agent AI Juan Esteban Venegas · Follow 27 min read · Just now — From Concept to Code: My Path to Building a Multi-Agent System for Booking and Customer Support Introduction: From Chaos to Clarity in Building Multi-Agent Systems When I first started using OpenAI Assistants, my goal was simple: to create a customer service bot capable of handling various tasks. It seemed straightforward at first — just provide clear instructions, fine-tune as needed, and let the assistant handle the heavy lifting. But as the project grew, so did the complexity of those instructions. Suddenly, I found myself grappling with a long list of rules and edge cases that made the bot increasingly difficult to manage. The more I pushed the boundaries of what the bot could […]
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