How AI is Redefining Appointment Management and Customer Experience in Healthcare Tony Moroney · Follow 4 min read · Just now In today’s healthcare landscape, efficient appointment management is a cornerstone of delivering high-quality care and ensuring patient satisfaction. Delays, inefficiencies, and poor communication in the scheduling process can lead to patient frustration, increased operational costs for providers, and diminished trust in the healthcare system. Fortunately, artificial intelligence (AI) is stepping in as a transformative force, optimising appointment management and elevating the overall customer experience (CX) through intelligent, real-time solutions. AI Redefining CX in Healthcare The healthcare journey often begins with scheduling an appointment, and the importance of getting this right cannot be overstated. Proper appointment management ensures that healthcare resources — staff, equipment, or facilities — are utilised […]
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