Trusting AIgetty The hype and excitement with artificial intelligence is starting to morph into substantive concerns: helping people and organizations achieve greater success. Questions now loom: will AI help deliver superior customer experience, enrich peoples’ work experience, and create entrepreneurial opportunities? Or is it just the latest shiny new thing? When done right, AI can be a very successful tool for wowing customers, pleasing employees, and launching new ventures. However, the key is to do AI right — in an ethical and trustworthy manner. Trust and ethics in AI is what is making business leaders nervous. For example, at least 72% of executives responding to a recent survey from the IBM Institute for Business Value say they “are willing to forgo generative AI benefits due to ethical concerns.” In […]
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