Shahar Chen , CEO and Co-founder of Aquant, a company focused on delivering generative AI solutions to transform the service industry. getty Service leaders in the manufacturing industry face unprecedented challenges. The retirement of seasoned technicians has created a significant skills gap, while the increasing complexity of products demands a higher level of expertise and efficiency from service teams. This sets off the service quality ripple effect: machines break down, costs soar, lives are endangered, customers churn and revenue plummets. As a service leader, you’re under tremendous pressure to break this relentless pattern and embrace AI for service . Why AI Is Crucial Artificial intelligence (AI) has emerged as a vital component of modern service strategies. High-performing service organizations leverage AI to enhance workforce proficiency, streamline operations and deliver […]
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