Dear Jeff Bezos, Are You Building An Empire Of Connection Or A World Of Separation? Erin Dinsmore · Follow Published in ILLUMINATION · 8 min read · Just now The World of Automation—by Erin Dinsmore “Automation is moving at a rapid pace. As machines take over routine tasks, it is essential to ensure that they do not also take over our humanity.” — Dalai Lama Remember the good old days when you could call customer service and the agent would simply dial in someone from another department to help you? That human connection, that willingness to go the extra mile, seems to have vanished in the pursuit of efficiency. Now, we’re removing the human from a job only a human can do. To care. We stand at a crossroads. […]
Original web page at medium.com
