The evolving state of enterprise content management: How AI changes the game

The evolving state of enterprise content management: How AI changes the game

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ECM tools have long relied on users to do most of the heavy lifting to categorize content, to make it easy to find. Now AI tools are taking on much of that task – and more. Credit: PhonlamaiPhoto/istock A recent Forrester study shows a growing number of companies feel their workers spend too much time looking for information they need – 40% today vs. 19% just five years ago. A number of issues contribute to the problem, including a highly distributed workforce, siloed technology systems, the massive growth in data, and more. But it doesn’t have to be that way because enterprise content management systems have made great strides in that same timeframe, including with new artificial intelligence technology that makes it far easier for employees to find and […]

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