AI in Customer Service: Balancing Automation with the Human Touch abhishek mishra · Follow 4 min read · Just now In today’s fast-paced digital world, customer expectations have evolved rapidly, demanding quicker responses, personalized interactions, and seamless experiences across multiple platforms. Businesses are increasingly turning to artificial intelligence (AI) to meet these demands, leveraging automation to streamline customer service processes. However, while AI offers substantial benefits in terms of efficiency and scalability, it’s crucial to maintain a balance between automation and the human touch. This balance is essential to ensure that customer interactions remain empathetic, personalized, and genuinely helpful. The Rise of AI in Customer Service AI has transformed the customer service landscape in several ways. The integration of AI-driven tools, such as chatbots, virtual assistants, and predictive analytics, […]
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