The world’s busiest airport is overhauling its data operations with an eye toward leveraging machine learning and generative AI to achieve airport efficiencies, drive revenue, and improve the traveler experience. Credit: Jon Pruitt / Hartsfield-Jackson Atlanta International Airport At Atlanta’s Hartsfield-Jackson International Airport, an IT pilot has led to a wholesale data journey destined to transform operations at the world’s busiest airport, fueled by machine learning and generative AI. Jon Pruitt, director of IT at Hartsfield-Jackson Atlanta International Airport, and his team crafted a visual business intelligence dashboard for a top executive in its Emergency Response Team to provide key metrics at a glance, including weather status, terminal occupancy, concessions operations, and parking capacity. The original proof of concept was to have one data repository ingesting data from 11 […]
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