As the emergence of AI chatbots has begun to help companies streamline their customer service operations, security vulnerabilities have become a major concern. Time and time again, users have found ways to exploit these chatbots, leading to costly data breaches and negative exposure. These bots can sometimes even inadvertently release sensitive information and spew misinformation without any external manipulation. According to Stanford’s 2024 AI Index Report, over 53% of businesses using digital chatbots face data privacy and governance risks, often stemming from the chatbots’ inability to properly understand human input. 51% of companies report that chatbots struggle with security issues, opening the companies up to potential liabilities. Dor Sarig Pillar Security This trend is evident across the AI chatbot sector, with notable examples including Air Canada, Chevrolet, Expedia, and […]
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