AI for your business. Part 1. Myron Leskiv, PhD · Follow 2 min read · Just now Support RAG chatbots. Meet Hans, the Head of Customer Service at a telecommunications provider in Germany. Hans’s team struggled with the overwhelming volume of customer requests, leading to long wait times and dissatisfied customers. Quite pissed-off customers, to be precise. Not only did they leave bad comments, but they were also rude to service center workers, making them feel bitter and quit their jobs. The existing support chatbot was almost useless. Management started to become unhappy with Hans, which could lead to unpleasant consequences. Luckily for Hans, an AI breakthrough happened recently, and a new generation of GPT models was introduced. Hans decided to implement a RAG support system, which had all […]
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