AI And Personalization In The Age Of Automation

AI And Personalization In The Age Of Automation

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AI And Personalization In The Age Of Automationgetty Artificial Intelligence (AI) is dramatically changing the game for industries. As companies strive to stand out in a competitive market, the evolving landscape of the auto industry sees AI as a game-changer, not just for enhancing customer experience but for pioneering predictive maintenance models. Fast-growing companies gain 40% more of their revenue from personalization than slower-growing companies, according to a report from McKinsey. The same report indicates that 71% of consumers expect personalized experiences from the customers they interact with, and 76% of consumers get frustrated when that personalization doesn’t occur. These numbers indicate the significance of balancing personalization with automation for modern businesses. The Catalyst Of Personalized Experiences For decades, customer experience was primarily about the direct interactions between customers […]

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