CCAS Symposium 2023: Enterprise-grade AI for enhanced CX | Toku | Customer Experience

CCAS Symposium 2023: Enterprise-grade AI for enhanced CX | Toku | Customer Experience

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Summary

Thomas Laboulle and Isuru Rajakaruna discussed the expanding role of artificial intelligence (AI) in diverse industries. They emphasized the need for businesses to address potential pitfalls and risks associated with AI and offered insights into strategies to leverage AI in a constantly evolving landscape. They provided real-world examples highlighting AI’s transformative power on customer engagement and contact center operations, leading to enhanced customer experiences and long-lasting competitive advantage. The discussion also covered challenges for businesses, the benefits of enterprise-grade AI for customer experience, and expectations for AI in customer service. The presentation highlighted the importance of scalability and real-time predictability in leveraging AI and the increasing use of generative AI in customer service organizations. Overall, the conversation provided valuable insights into the current and future impact of AI on enterprises and customer experience. For more detailed information, one can visit this link: https://toku.co/blog/ai-enhanced-customer-experience-proprietary-data/?utm_source=youtube&utm_medium=organic

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