Embracing Generative AI: The Dawn of a New E-commerce Experience

Embracing Generative AI: The Dawn of a New E-commerce Experience

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Embracing Generative AI: The Dawn of a New E-commerce Experience Haixun Wang · Follow 4 min read · Just now — Five years ago, in my article “ The Coming Disruption to E-Commerce Search ,” I expressed frustration over the stagnant state of e-commerce search and highlighted the urgent need to improve customer experience on these platforms. Today, with the advancements in Large Language Models (LLMs) and generative AI, my optimism has been reignited. I foresee a future where e-commerce doesn’t just satisfy user needs, but also captivates and inspires them. In this blog, I will explore three pivotal questions, with the goal of providing a comprehensive analysis of trends across the e-commerce industry in the era of generative AI. It’s crucial to note that the insights presented here […]

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